Privacy Policy

At GetSkrive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email signature and document signature creation service (the "Service").

By using GetSkrive, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information You Provide

• Account Information: Email address, full name, and password when you create an account.
• Signature Data: Name, job title, company, department, contact information, social media links, and other details you add to your email or document signatures.
• Payment Information: Billing details processed securely through our payment provider, Paddle. We do not store your credit card numbers on our servers.
• Profile Photos & Logos: Images you upload for use in your signatures.
• Team Information: Team names, invite codes, and member roles when you use team features.
• AI Input Data: Website URLs, text prompts, and preferences you provide when using our AI-powered tools.

Information Collected Automatically

• Usage Data: How you interact with our Service, features used, and session duration.
• Click Analytics: Aggregated data on link clicks in your signatures, including link type, link URL, and click timestamps.
• Device Information: Browser type, operating system, and device type derived from user agent strings.
• Log Data: IP address, approximate geographic location (country and city level), access times, and pages viewed.

We use the collected information to:

• Provide, maintain, and improve the Service, including generating email and document signatures.
• Process subscription payments and send billing-related communications.
• Power AI features such as bio generation, style recommendations, and CTA suggestions.
• Provide click analytics and performance insights for your signatures.
• Send transactional emails including account verification, password resets, and important service updates.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze usage patterns to improve user experience.
• Detect, prevent, and address technical issues, fraud, or security concerns.

GetSkrive offers AI-powered features including website data extraction, bio generation, style recommendations, and CTA suggestions. When you use these features:

• Your input data (such as website URLs or text prompts) is sent to OpenAI's API for processing.
• We send only the minimum data necessary to generate the requested output.
• AI-generated content is returned to you and may be stored as part of your signature data if you choose to use it.
• We do not use your data to train AI models. OpenAI's data processing is governed by their API data usage policies.

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With trusted third parties that help us operate our Service (payment processing, email delivery, AI processing). See Section 10 for details.
• Team Features: When you join a team or organization, your name and email are visible to team owners and administrators. Signatures shared within a team are accessible to all team members.
• Public Sharing: When you create a public share link for a signature, anyone with the link can view the signature and its contents.
• Legal Requirements: When required by law, subpoena, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

When you use GetSkrive's team and organization features:

• Team Owners can view and manage all team members and shared signatures.
• Team Members can view and use signatures shared within their team, but cannot edit them.
• Organization Administrators have visibility into team activity and member management across their organization.
• Your name, email, and role are visible to other members of teams you belong to.
• If a team owner cancels their subscription, shared access to team signatures may be affected.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using HTTPS/TLS for all connections.
• Secure password hashing and session management through our authentication system.
• Database access controls and regular security updates.
• Infrastructure hosted on secured servers with firewall protection.
• Regular database backups with encrypted storage.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained until you delete your account.
• Signature Data: Retained as long as your account is active.
• Click Analytics: Aggregated analytics data is retained for the lifetime of the associated signature.
• Payment Records: Retained as required by tax and financial regulations.
• Server Logs: Retained for up to 90 days for security and debugging purposes.

You can request deletion of your account and associated data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data.
• Restriction: Object to or restrict processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Withdrawal: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at privacy@getskrive.com. We will respond to your request within 30 days.

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Preference Cookies: Remember your settings such as theme preference (light/dark mode).
• Signature Click Tracking: We use a transparent 1x1 pixel GIF in signatures to track link clicks. This collects the link clicked, timestamp, approximate location, and device type.

We do not use third-party advertising cookies or tracking scripts.

Our Service integrates with the following third-party services:

• Paddle: Payment processing for subscriptions. Paddle acts as the Merchant of Record and handles all payment data. Paddle Privacy Policy
• OpenAI: AI-powered features including bio generation, style recommendations, and CTA suggestions. Only the data you submit to AI features is shared. OpenAI Privacy Policy
• Resend: Transactional email delivery for account verification and password resets. Resend Privacy Policy

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@getskrive.com and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and sending an email notification for significant changes. Your continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@getskrive.com
• General Support: support@getskrive.com

We aim to respond to all privacy-related inquiries within 30 days.